![]() ![]() Submit your selection by clicking the "Delete Browser data"Button.īefore opening the ticket, make sure you tried the rest of the troubleshooting steps and ensured that the device is working on (Mic) or (Webcam) - if it isn't, the problem is in your environment, and Jigsaw support won't be able to help with this.Check the box in front of "Images and Files in Cache".If you want to delete all cache data, select "all".You can select between "last hour", "last day", "last week", "last four weeks" or "all". Here you can select in the upper dropdown-menu, for which time period you want to delete the cache data.A new window opens: "Clear Browser cache".The exact steps depend on the Browser you are using.įor example, the fastest way to get rid of the cache data in Google Chrome is the option "Clear Browser cache" with the following shortcut: Try to close everything else and clear the Browser cache. While in a session select the padlock in the top left corner and select the "Reset Permissions" button:Ĭhrome will prompt you to reload your browser - do that and test your device again and see if it works. The Refresh My Connection tool will reset your connection to your Jigsaw session without you needing to exit and return. Then refresh the connection - Jigsaw has a quick troubleshooting tool for you to use in a session. ![]()
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